Please take time to read th Return Policy carefully

• Chycee offers a 7 day return policy for eligible items and items that meet the requirements for return.
• For obvious reasons, we offer only 3 days return policy on fashion items and that is for wrong deliveries.
• Wigs, Weaves and attachments are not returnable.
• Groceries, Food and Drinks are not returnable. If you are not satisfied with the item, do not accept it/them.
• Underwear are not returnable.
• Fashion items must be in same condition you received it, that is, unused and neat with all labels intact to be eligible for return.
• Fashion items received in good condition cannot be returned as defective. We advice you check the item and return to the deliverer if the item is defective.

RETURN INSTRUCTIONS

• STEP A: Send a Complaint to returns@chycee.com. Include picture/pictures of the item/items for return
• STEP B: Return after Authorization
  Your complaint would be accessed and validated, we will provide information on the most suitable means of getting the item from you.
• STEP C: Get Resolution
  Once the item has been received by Us, we will ensure you get a resolution (A replacement, exchange or refund)

WHAT IF I COMPLAIN AFTER THE 7 DAYS RETURN TIME FRAME HAS ELAPSED?

For product complaints after 7 days in relation to defective items, you may:

• Visit an authorized service centre to obtain warranty. if the service centre is not in your location, you can contact Chycee to direct you to a service centre nearest to you.
• Contact the seller of the product who will be in a better position to provide a resolution.
• Contact us so we can assist in getting a resolution from the seller.
  Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Chycee will not replace or issue refund for items that fall into this category.

ITEMS NOT ELIGIBLE FOR RETURNS

• Gift Hampers cannot be returned, as they contain consumables
• Fashion items like clothes and shoes has only 3 days return window for obvious reasons.
• Products that have been altered from their original state.
• Products in beauty, health and personal care category.
• Product with tampered or missing serial Universal Product Code numbers (UPC).
• Products damaged due to misuse.
• Jewellery, inner wear, bed sheets, lingerie and socks are not returnable.
• Books and CDs

REQUIREMENTS FOR RETURNS

Reasons for Return Description Tags/Labels attached Original Packaging Complete Accessories & Free Gifts New Condition Not Damaged
Wrong Colour Product unused, (this applies to products in fashion category only) Yes Yes Yes Yes Yes Wrong Items Products delivered differently from what was displayed on the website, return will be authorized after validation Yes Yes Yes Yes Yes
Defective Items Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation No Yes Yes Yes Yes
Damaged (in transit) Product has visible damage, return such items on delivery Yes Yes Yes Yes Yes Quality Issues Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation Yes Yes Yes Yes Yes